John Sumser

John Sumser

Principal Analyst

Key Interval Research

​John is also ​Principal Consultant for HRxAnalysts, and Founder and Managing Editor of The HRExaminer Online Magazine. John explores the people, technology, ideas and careers of senior leaders in Human Resources and Human Capital.

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The gospel of engagement? Hire an evangelist to lead

Perhaps companies need televangelists in order to have higher engagement levels. Well, no, organisations don’t need prolific pastors in the same vein as Jim Bakker and Joel Osteen, but rather infectious individuals like Steve Jobs and Richard Branson who can effectively whip people into...

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The Cobra Effect

What happens when you set criteria and measures to just about anything? You risk the Cobra Effect. Here, John Sumser uses the quirky story of a snake eradication program in India to draw the analogy of how measurement can quickly be undermined and the...

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Engagement is like Jello

Employee engagement is not a process and won’t fit in a box. Even agreeing a common definition of what employee engagement is can be a challenge. Is it about happiness? Is it about commitment? Discretionary effort? Thought leader John Sumser shares his views.

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